Taylor Northeast

Service Writer/Dispatcher

Return to Postings
Posted On: Thursday, 5th April 2018
Category: Professional Services
Department: Technical
Location: Morgantown, PA
Job Type:
Full Time
Education: High School
Pay Rate: $18 to $24

Job Description:


We are currently seeking an experienced service department service writer/dispatcher whose primary responsibility will be to assist in the management the day-to-day operations of the service department. Applicant must have a proven record in a service department preferably with a background in forklift or heavy equipment repair and service.

Preferred Skills:



  • Provide technical advice and resolution of a wide range problems in a timely manner to customers on a wide range of material handling equipment types
  • Manage warranty claims with the OEM's that we represent
  • Assist the service manager in managing the road and shop mechanics in your department and distribute necessary information in a timely and professional manner
  • Work with sales personnel as well as administrative personnel to ensure the customers’ needs are addressed correctly the first time
  • Evaluate needs of each customer on an individual basis
  • Continue your own education on new products and lines offered by the company by attending necessary training
  • Evaluate the performance of technicians which includes identifying strengths and weaknesses and addressing those issues in a timely and professional manner
  • Ability to clearly explain repair issues to customers with varying technical background
  • Maintain a clean and safe shop
  • Be ultimately responsible for coordinating PM schedules for all customers
  • Maintain shop and road repair schedules in order to ensure to maximize efficiencies of labor, supplies and overall cost

  • Customer service skills are paramount
  • Strong technical background and aptitude preferably with heavy equipment such as forklift trucks, container handlers, railcar movers, floor sweepers and scrubbers.
  • Experience working in a service department
  • Strong communication skills
  • Solid negotiating capabilities
  • Strong technical capacity to quote repair/rebuild jobs
  • Keen problem solving and trouble-shooting skills
  • Results drivenProficient with Microsoft Word and Excel

  • Competitive salary which is commensurate upon experience.
  • Comprehensive benefits package including
    • Health (majority paid for by the company)
    • Dental
    • Vision
    • 401k with company match

We are an equal opportunity employer.
Powered by JobGrok
logo taylor
logo Unicarriers
logo komatsu
Trackmobile website
logo advance
logo elwell
logo autolift
logo schreck
logo bigjoe
logo pettibone
logo manitou
logo barko
logo AGMercury
logo motrec
logo taylorindustrialtres
logo cummins
logo detroit
logo cascade
logo longreach